Privacy policy

Effective date: September 29, 2026

Coastal Services LLC (“Coastal Services,” “we,” “us”) provides plumbing, heating, air conditioning, and electrical services on the Delaware shore. This policy explains how we collect, use, and protect your information when you use coastalservicesllc.net or contact us.

Information we collect

When you visit our website, we may automatically collect non-personal information such as your domain name, IP address, browser type, and operating system.

We collect personal information, such as your name, address, phone number, and email address, when you request service, submit a form, or contact us about our services or website.

How we use your information

We use the information we collect to provide, maintain, evaluate, and improve our services and website; fulfill requests for information; schedule and confirm appointments; and provide customer support. With your consent, we may also contact you by email about specials, new products, or services.

Sharing your information

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

We may disclose personal information only when required by law, or when we believe disclosure is needed to investigate unlawful activity, protect our property rights, or identify violations of this policy.

Security

We follow generally accepted industry standards to protect your information. Sensitive information, such as credit card data, is encrypted. Only employees who need personally identifiable information to do their jobs can access it, and our servers are kept in a secure environment.

Cookies

Our website uses cookies to make the site easier to use and to recognize returning visitors. Cookies are not linked to any personally identifiable information.

Links to other websites

Our website may link to other sites. We are not responsible for the content or privacy practices of those sites.

Surveys and contests

Participation in our surveys or contests is voluntary. We may collect contact details and demographic information to notify winners and to monitor customer satisfaction.

Your consent and changes to this policy

By using our website, you agree to this Privacy Policy. We will post any changes on this page along with a new effective date.

SMS / text messaging

Coastal Services LLC sends text messages only to customers who opt in.

How you opt in

• Verbally: When you first register with us, our staff will ask whether you want to receive text messages.
• Online: By submitting a form on our website you agree to receive text messages from Coastal Services LLC.

What we send: Appointment reminders and confirmations, technician dispatch and arrival updates, billing and account notifications, and customer satisfaction surveys.

Message frequency: Message frequency varies based on your service activity.

Cost: Message and data rates may apply.

Help: Reply HELP for help, or contact us at (302) 616-2906 or [email protected].

Opt out: You can opt out at any time by replying STOP. You will receive one confirmation message, and no further texts will be sent unless you opt in again.

Your mobile information: We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except service providers who help us deliver messages on our behalf.

Full messaging terms are in our separate Messaging Terms & Conditions.

How to opt out

You can stop receiving communications from Coastal Services LLC at any time:

• Text messages: Text STOP to cancel. Reply STOP to any message from us and you will be unsubscribed. You will receive one confirmation text, and no further messages will be sent unless you opt in again by texting START.
• Email: Click the unsubscribe link at the bottom of any marketing email.
• Phone or email request: Call (302) 616-2906 or email [email protected] and ask to be removed from our messaging lists.

After you opt out of text messages, you can still reach us by phone or email for service.

Contact us

If you have questions, or feel we are not following this policy, please contact us directly:

Coastal Services LLC
30430 Cedar Neck Road, Ocean View, DE 19970
Phone: (302) 616-2906
Email: [email protected]